How Do I Reboot My Video Modem?

* please make sure to avoid hitting the Reset button on the back of the modem, as that will erase the modem’s configuration.

  1. Find the video modem (It is usually located in the basement). It should look similar to this:

  2. Unplug the modems power and wait for about 15 seconds. 

  3. Plug it back in.

  4. Wait another 45-60 seconds for the modem to run through its startup and you should be reconnected.
  5. Your video modem should now look like this:

tv on my side

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