Customer Fair Use

Residential Customer Fair Use   

Amherst Telephone Company believes free direct-dialed long distance and ECC calling will be used responsibly.  If we determine your usage has become excessive, we will bring this to your attention and remind you that long distance network access is a shared community resource, available equally to all subscribers.  If your usage, in our sole opinion, exceeds a reasonable level for a residential account, we reserve the right to move you to an alternate plan   If we do this, we will first make attempts to reach you by phone before any billing begins.  It’s our initial belief that no customer will make unfair use of the long distance calling portion of their service.

Residential customers may not make direct-dialed long distance or ECC calls for non-residential purposes, including mechanized uses which include, but are not limited to, use of auto-dialers for telemarketing, multi-party conferencing/chat services, fax broadcasting or fax blasting.  Other non-residential uses include, but are not limited to, operating a business, a call center, telemarketing, or reselling these calls to others.

Business Customers

Business customers may make up to 500 minutes of ECC calls per monthly billing cycle, per local service line.  Partial minutes are rounded up, as they always have been for ECC calls.  Unused minutes one monthly billing cycle cannot be added to the following monthly billing cycle.

Wisconsin Relay System (WRS)   The Wisconsin Relay System allows a text telephone user who may be deaf, hard-of-hearing or speech-impaired to call or be called by virtually anyone using a voice telephone. Calls may be placed 24 hours a day, 7 days a week. Calls are confidential. Click here to learn more or visit their website at www.wisconsinrelay.com.

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